速卖通客服回复术语有哪些

我们知道，无论是在淘宝开店还是在速卖通开店，客服服务都是非常重要的，它在一定程度上是决定着店铺的销量的，那么接下来，我们就来给大家分享一些速卖通客服回复术语攻略，让店铺客服能够轻松自如的应对!

1.打电话(尺码错误)--客户自己测量了尺寸发现与网站上描述的不同

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

I see you bought a jacket in our store,and open the dispute,you measuredthe bust and say it's wrong in the website.I think maybe the tailor gave us thewrong size information.

could you cancel the dispute?I want to know if you can wear it or not,ifyou can't wear it,is there any body could wear it,like your colleagues, friendsor brothers.if you can sell to them,I will give you some discounts about thejacket,and you can buy again.what do you think?could you accept it?

Ps:重点是转移话题，不要一直纠纷是否真的错误了，因为有时候我们是代销的产品，并没办法拿到实际的样品进行测量，主要是问他能不能穿，不能穿可以给他朋友或者同事，然后引导他再买一次，给他些折扣。

2.打电话(货物在途中)--单号一直停留在某处没有动

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

you open the dispute because the package is still on the road,I think youalso know we actually sent it out by express,just the speed of express is veryslow this period,I got other customer' message the same as your situation,wecould extend time for you until you get the package,and let's together followthe tracking number,if I have any new information,i'll let you know at the firsttime.

Ps:中国邮政的速度大家有目共睹，有时堵起来2个月都卡着不动，这种情况主动提出延长收货时间，跟他一起关注物流信息。

3.打电话(无法查询单号)--单号刚填上去就说查不到信息

Hello,this's Richer from Aliexpress,are you free to talk about thedispute?

you open the dispute because you can't check any information of thetracking number.I checked it this morning and see it has already arrived inOrenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,itreally has a bad affection to our store,we'll appreciate it and grateful foryou.

Ps:很多时候都是我们刚填上单号顾客就开始查，查不到信息就提纠纷，这种情况就是把自己的查询结果告诉给他。

在与消费者沟通交流的过程中，客服一定要站在消费者的角度去思考，帮助他们解决问题，服务要用心周到，这样才会让消费者满意，虽说客服的工作压力比较大，但是换个角度想想，帮助别人解决问题也是一件好事!